Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

support@nexaibyte.com

Call Us
Call Us

Call us to speak to a member of our team.

(+234) 7078828380

Business Department
Business Department

Contact the sales department about cooperation projects

(+20) 11 4168 4181

Global branch
Global branch

Contact us to open our branches globally.

(+20) 11 4168 4181

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Yes, you can see a demo before purchasing. We offer a comprehensive demo of our services to help you understand how our solutions can benefit your business. To schedule a demo, please contact our sales team or visit our website. We're confident that once you see our solutions in action, you'll appreciate the value we bring to your business.

Yes, you can use our system on different devices. Since our platform is web-based, you can access it from any device with an internet connection, including desktops, laptops, tablets, and smartphones. This flexibility ensures you can manage your business operations from anywhere, at any time. If you need any assistance, our support team is always ready to help.

Yes, you can import your sitemap to our system. Our platform supports easy integration of your existing sitemap, allowing for a seamless transition and ensuring that your website structure is maintained. If you need assistance with the import process, our support team is always ready to help.

Yes, you can cancel your subscription at any time. Simply log in to your account, navigate to the subscription settings, and select the cancel option. Your subscription will be terminated immediately, and you will retain access to the services until the end of your current billing cycle. If you need any assistance with the cancellation process, our support team is always ready to help.

Switching your subscription between Standard, Essentials, Premium, and Unlimited plans is simple and hassle-free. Just log in to your account on our website, navigate to the subscription settings, and select the plan you wish to switch to. There are no switching fees, and your new plan will take effect immediately. If you need any assistance, our support team is always ready to help.

Yes, Nexaibyte offers an additional discount for annual payments. By choosing to pay annually, you can enjoy significant savings compared to monthly payments. This option not only provides financial benefits but also ensures uninterrupted access to our services for the entire year. For more details on our annual discount rates, please contact our sales team or visit our pricing page.

If you're experiencing any issues with your account, our support team is here to help. Please contact us through our support page, email, or phone, and provide details about the problem you're facing. We'll work quickly to resolve your issue and ensure you have a smooth experience with our services.

If you choose not to renew your license after one year, you will lose access to the services and features provided by Nexaibyte. This includes any updates, support, and enhancements that come with your subscription. To continue enjoying uninterrupted service and the latest features, we recommend renewing your license before it expires. If you have any questions or need assistance with the renewal process, our support team is here to help.

Yes, Nexaibyte offers a free trial for many of our services. This allows you to experience the quality and effectiveness of our solutions before making a commitment. To get started with your free trial, simply contact our sales team or sign up through our website. We're confident that once you try our services, you'll see the value we bring to your business.

At Nexaibyte, we offer a variety of payment methods to ensure a seamless and convenient experience for our customers. You can choose from the following options:

  • Credit/Debit Cards: We accept all major credit and debit cards.
  • Bank Transfers: Direct bank transfers are available for your convenience.
  • PayPal: Use your PayPal account for secure and quick transactions.
  • Mobile Payments: We support popular mobile payment options for added flexibility.
  • Cryptocurrency: For tech-savvy customers, we also accept payments in select cryptocurrencies.

We strive to provide flexible payment solutions to meet your needs. If you have any specific requirements or questions, feel free to reach out to our support team.

Our solutions at Nexaibyte are developed with a focus on quality and innovation. We leverage the latest technologies and industry best practices to create products that meet the highest standards. Our team of experts works diligently to ensure that every solution we provide is reliable, efficient, and tailored to your business needs. If you have any specific questions about our products or services, feel free to reach out to us for more information.

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